We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Please note that original shipping charges are non-refundable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at email@example.com with your order number and reason for return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
For exchanges, please email firstname.lastname@example.org with your order number and what you would like in place of the item you have already purchased. Once the returned item is received and inspected, we will then send the exchanged item. Please note if the desired item is sold out during the return, we will refund you.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note in the case of returns due to customer's convenience, the restocking fee and returning shipping cost to the warehouse are deducted from the refund amount.
Initial shipping cost and insurance cost are not refundable and will be deducted from refund amount.