Shipping policy
2024 Holiday shipping schedule:
Due to the warehouse being closed from December 28 to January 5, online orders placed during this period will be shipped sequentially starting from January 6.
- Shipping cost calculated during checkout.
- Orders are shipped on 1-3 business day (MONDAY - FRIDAY) after they are processed.
- Orders placed on Saturday and Sunday will be shipped on the following Tuesday.
- You will receive a shipping confirmation via e-mail which will provide a tracking number.
- We recommend using REDO to ensure receipt of goods and to ensure that you are safe in the event of mis-delivery, damaged items or theft.
For orders that are not covered by Route, we will not be able to compensate for the items that have been delivered after confirming the tracking number of the delivery company.